Frequently Asked Questions

To use a coupon code, simply copy the code and add it to your shopping cart.

We accept various payment methods, including credit cards, debit cards, PayPal, Apple Pay, and Google Pay.

You can cancel or change your order by contacting us immediately at [email protected].

However, once your order has been packed and shipped, we cannot cancel or change it, and no refunds will be issued.

Contact us at [email protected] to check the status of your order or if you have any unresolved questions.

Please include your order confirmation number so we can assist you more effectively.

Yes, we offer personalized bracelets made specifically for you.

Our return policy allows for returns within a specified period, typically 14-30 days from the delivery date, depending on the item and its condition. Customized or personalized items may not be eligible for return unless they are defective or damaged. For more details, please refer to our return policy page on the website or contact us directly.

To return an order, please contact us via email at [email protected], providing your order number and the reason for the return.

For more information about our return policy, you can visit the Returns and Refunds page.

Shipping costs are non-refundable.

If you receive a damaged item, please contact us immediately at [email protected], within 14 days after receiving your order, with your order number and photos of the damaged product. We will assist you in resolving the issue and may offer a replacement or refund, depending on the situation.

Once we have received your returned item, we will refund your original purchase amount.

Please note that the return processing takes 3-10 business days.

It may take several business days for the refund to appear in your account, depending on your bank.

Sun Soul Jewelry offers a 30-day warranty. If your jewelry breaks within 30 days of purchase due to a manufacturing defect, Sun Soul Jewelry will replace it with an equivalent item (if the product is out of stock).

Please send a photo of your item to [email protected] within this time period.

For more information about our warranty and repair services, please visit our warranty page.

If you need to request a repair, please contact us at [email protected], and we will be happy to assist you.

For more information about our warranty and repair services, please visit our Warranty page.

Our bracelets are handmade with love in Cyprus.

All our jewelry is made from the highest quality materials.

Our bracelets are crafted from natural and certified gemstone beads and various materials, including 925 recycled silver, 18kt rose or yellow gold plating, and stainless steel. The gold-plated jewelry consists of a very thin layer of gold applied to a base metal, such as silver or stainless steel.

To determine the correct bracelet size, please measure the circumference of your wrist to avoid disappointment when receiving your order.

For more information, please refer to our Bracelet Size Guide.

Yes, all of our bracelets are made from natural stones.

Please note that the color of each bracelet may vary slightly from what is shown in the pictures, as they are made from natural stones.

We recommend always removing jewelry before swimming, bathing, doing household chores, engaging in strenuous activities, exercising, or using abrasive cleaning products.

In particular, crystals can become dull if exposed to chlorine or saltwater.

We want you to look and feel amazing in our jewelry, which is why we want to help you keep it in excellent condition, ensuring its energy and vibration last.

Read our tips to keep your jewelry looking great and extend its lifespan by visiting our Care page.

Currently, you can purchase our jewelry at Holistic Wellness on Vienības gatve 87, Riga, and at Yoga Elpo on Katrīnas iela 2, Riga.

We take data privacy and security seriously, and we will never share your personal information with third parties. You can trust that your information is safe with us.